Spanish for Social Services
Maria Oliveira
Language Learning Center has
been approved as a Continuing Education Provider by the
California Board of Behavioral Sciences. Approval
No. PCE 4311.
Course Number: 12509
Class Dates: October
4, 11, 18 and 25, 2008
Time: 9:00 a.m. to 12:00 p.m.
Place: Maria Oliveira Language Learning Center
2646 Appian Way, Suite 26, Pinole, CA 94564. Directions
Price: $160.00. Textbooks included (Conversational
Spanish, Series 1 workbook* and Spanish Vocabulary and Phrases
for Social Services Professionals CD and Book**. Access to
a password protected area to practice the course content
will be made available at registration time.)
**The CD
and Booklet will help to enable communication, save time
in a crisis, and improve efficiency. Learn the basic questions
and understand the answers that are vital in emergencies,
screenings, and routine interviews. Determine living expenses,
financial problems, qualifying factors, family relationships.
Obtain identification, income information, and legal status.
Social Workers and Eligibility Workers will learn effective
phrases, vocabulary, and questions for a more productive
outcome.
*Workbook: This 140-page illustrated
workbook offers a variety of easy-to-follow exercises.
Answers to all exercises are included.
12 contact hours certificate: $25.00
Course Description:
For Social Services professionals who interact
with Spanish-speaking clients, this class enables communication,
saves time in a crisis, and improves efficiency. Learn the
basic questions and understand the answers that are vital in
emergencies, screenings, and routine interviews. Determine
living expenses, financial problems, qualifying factors, family
relationships. Obtain identification, income information, and
legal status. Social Workers and Eligibility Workers will learn
effective phrases, vocabulary, and questions to use for a more
productive outcome.
Course Objectives
Upon successful completion of course, students
will be able to speak and understand Spanish effectively enough
to:
- Obtain accurate personal information from client, such
as: Name (first and last), phone number, address, alternative
contact information, place of employment and social security
number.
- Schedule appointments and meetings.
- Greet clients either
at the office or on the phone.
- Make referrals to appropriate
departments.
- Share information about agency related services.
- Evaluate
financial situations, including income and expenses.
- Determine
living arrangements, including household constituents,
number of minors, and number of elderly.
Benefits:
- Reduced workload. Move your clients along to the next
level in the Social Services process without the delays
that come from language barriers.
- Save time. No need to
wait for a translator!
- Improved efficiency. Your clients
and your department will appreciate your time-saving efforts.
- Increased
trust and cooperation. Your clients will feel less intimidated
by the process if there is mutual understanding; your ability
to communicate will ease their comfort level, especially
in emergency situations.
- Your improved interactions can
lead to promotions and increased pay.
There are 3 ways to
register:
Fees are due at the time of registration.
-
Register
Online. Course #12509.
If you'd like the 12
contact hours certificate, please add
it to your shopping basket before checking out.
-
To pay by check, please fill out this registration
form and mail your check or money order to:
Maria Oliveira Language Consulting Services
2133 Via Alta, Benicia, CA 94510.
-
Call us to register:
TOLL FREE: 877-251-8353
(707) 745-8267
We accept
& Personal Checks
